This lesson outlines how the market has changed and the change of mindset that is needed by our teams to adopt a truly proactive approach to retention.
This lesson outlines the importance for sales team members to embrace a true “culture of customer service”.
This lesson teaches your sales team how to leverage the “often overlooked” data points available to engage a past customer, even one they didn't personally sell, as a warm lead and to convert them at a higher rate than a “hot digital lead”.
The lesson shares a 5 step plan to make an effective portfolio call with customers that you haven’t yet met, but who are loyal to your brand.
